Privacy Policy
How is your Privacy protected?
BizAXL and its affiliates offer many services to help you run your business, that is hosted on various Cloud environments, as well as solutions deployed on an in-house or private clouds of customers. As part of running those services we collect data about you and your business. This data is not only essential to run our services, but also critical for the safety of our services and all our users.
This policy explains what information is collected, why it is collected, and how we use it.
Information that we collect
Most of the personal data we collect is directly provided by our users when they register and use our services. Other data is collected by recording interactions with our services.
Account & Contact Data: When you register on our website to use or to subscribe to one of our services, or fill in one of our contact forms, you voluntarily give us certain information. This typically includes your name, company name, email address, and sometimes your phone number, postal address (when an invoice or delivery is required),your business sector and interest in BizAXL and BAS Suite, as well as a personal password.
We never record or store credit card information from our customers, and always rely on trusted third-party payment providers for credit card processing, including for recurring payment processing.
Browser Data: When you visit our website and access our online services, we detect and store your browser language and geolocation in order to customise your experience according to your country and preferred language. Our servers also passively record a summary of the information sent by your browser for statistical, security and legal purposes: your IP address, the time and date of your visit and the page or resource you are accessing, your browser version and platform, and the web page that referred you to our website.
Your browser may also be used to store and retrieved your current session data, with the help of a session cookie (see also the Cookies section for more details).
Form protection: some forms on our website may be protected by Google reCAPTCHA. This technology relies on heuristics that are based on technical characteristics of your browser and device, and may also use specific Google cookies. See also Google Privacy Policy and Terms of Use in the Third Party Service Providers section below.
Customer Databases: When you subscribe to a BizAXL SolKit, and create your own cloud instance (for example by starting a Free Trial), any information or content you submit or upload into your database is your own, and you control it fully.
Similarly, when you upload an on-premises database to the BizAXL Upgrade website, you own the data in it.
This data will often include personal information, for example: your list of employees, your contacts and customers, your messages, pictures, videos, etc. We only ever collect this information on your behalf, and you always retain ownership and full control on this data.
Free Trial Session Recording: When you start a free trial on BizAXL Cloud service, you may be offered the possibility to consent to the recording of the beginning for your free trial session in order to help us improve the user experience of our products.
If you consent, the information that is collected includes what is visible on the screen, as well as your interactions with our apps (where you click, which menu you open, etc.). This data is consolidated in the form of a video that our User Experience experts can watch for a limited time.
This will likely include some personal data such as names, emails, phone numbers, pictures, depending on what real-world information you input into your database during the recording period. Password fields and other sensitive fields are automatically excluded from the recording, but we cannot entirely exclude the possibility that some sensitive information may be recorded, depending on where you type it.
The other sections of this Policy explain:
How we use this information?
Account & Contact Data: We use your contact information in order to provide our services, to answer your requests, and for billing and account management reasons. We may also use this information for marketing and communication purposes (our marketing messages always come with a way for you to opt-out at any time). We also use this data in aggregated/anonymised form in order to analyse service trends.
If you have registered to participate in an event published on our website, we may transfer your name, email address, phone number and company name to our local organiser and to the sponsors of the event for both direct marketing purposes and in order to facilitate the preparations and booking for the event.
If you have expressed interest in using BizAXL or otherwise asked to be contacted by an BizAXL partner, we may also transfer your name, email address, phone number and company name to one of our official Partners in your country or region, for the purpose of contacting you to offer their local assistance and services.
Browser Data: This automatically recorded data is anonymously analysed in order to maintain and improve our services. Google reCAPTCHA may also be used for security purposes, in order to prevent abuse of our services. In that case we only process the anonymous score that reCAPTCHA determines based on your browser and device.
We will only correlate this data with your personal data when required by law or for security purposes, if you have violated our Acceptable Use Policy.
Customer Database: We only collect and process this data on your behalf, in order to perform the services you have subscribed to, and based on the instructions you explicitly gave when you registered or configured your service.
Our Help-Desk staff and engineers may access this information in a limited and reasonable manner in order to solve any issue with our services, or at your explicit request for support reasons, or as required by law, or to ensure the security of our services in case of violation of our Acceptable Use Policy in order to keep our services secure.
Free Trial Session Recording: The purpose of these recordings is to improve our products: they will be seen and analysed solely by our R&D Usability team, who will treat your data as strictly confidential information. By watching the recordings they will be able to see a tangible representation of a user’s first steps into BizAXL’s BAS and improve the User Experience accordingly.
The other sections of this Policy explain :
Accessing, Updating or Deleting your Personal Information
Account & Contact Data: You have the right to access and update personal data you have previously provided to us. You can do so at any time by connecting to your personal account on BizAXL portal. If you wish to permanently delete your account or personal information for a legitimate purpose, please contact our Helpdesk to request so. We will take all reasonable steps to permanently delete your personal information, except when we are required to keep it for legal reasons (typically, for administration, billing and tax reporting reasons).
Customer Database:You can manage any data collected in your databases that are provisioned on BizAXL Cloud at any time, using your administration credentials, including modifying or deleting any personal data stored therein.
At any time you can export a complete backup of your database via our control panel, in order to transfer it, or to manage your own backups/archive. You are responsible for processing this data in compliance with all privacy regulations.
You may also request the deletion of your entire database via your control panel, at any time.
When you use the BizAXL Database Upgrade service, your data is automatically deleted after your upgrade was successfully completed, and may also be deleted upon request from you.
Free Trial Session Recording: You may contact us at any time to request access to or deletion of the recording of your trial session (see contact info below). Recordings are automatically destroyed every month, so if your trial is older than that the data does not exist anymore.
The other sections of this Policy explain :
Security
We realise how important and sensitive your personal data is, and we take a great number of measures to ensure that this information is securely processed, stored and preserved from data loss and unauthorised access. Our technical, administrative and organisational security measures are described in details in the tab Security.
Third Party Service Provides/ Subprocessors
In order to support our operations we rely on several Service Providers. They help us with various services such as payment processing, web audience analysis, cloud hosting, marketing and communication, etc.
Whenever we share data with these Service Providers, we make sure that they use it in compliance with Data Protection legislation, and that the processing they carry out for us is limited to our specific purpose and covered by a specific data processing contract.
Data Retention
Account & Contact Data: We will only retain such data as long as necessary for the purpose for which it was collected, as laid out in this policy, including any legal retention period, or as long as necessary to carry out a legitimate and reasonable promotion of our products and services.
Browser Data: We may retain this data for a maximum of 12 months, unless we need to keep it in relation with a legitimate concern related to the security or performance of our services, or as required by law. Any server-side session information is discarded maximum 7 days after it stops being actively used.
Server Logs & Security Logs: We retain those logs for a maximum of 12 months, unless we need to keep them in relation with a legitimate concern related to the security or performance of our services, or as required by law.
Customer Database: We will only retain this data as long as necessary for providing the services you subscribed to. For databases hosted on the BizAXL Cloud, if you cancel the service your database is kept deactivated for 3 weeks (the grace period during which you can change your mind), and then destroyed. For databases uploaded to the BizAXL Upgrade website, your database is kept for up to 2 months after the last successful upgrade, and may be deleted earlier upon request.
Free Trial Session Recording: The recordings are automatically deleted after 1 month, and may be deleted earlier once they have been processed, or considered irrelevant, or upon request.
Third Pary Disclosure
Except as explicitly mentioned above, we do not sell, trade, or otherwise transfer your personal data to third parties. SMS/text messaging opt-in is excluded from any data transfer covered above. We may share or disclose aggregated or de-identified information, for research purposes, or to discuss trends or statistics with third-parties.
Policy Updates
We may update this Privacy Policy from time to time, in order to clarify it, to reflect any changes to our website, or to comply with legal obligations. The “Last Updated” mention at the top of the policy indicates the last revision, which is also the effective date of those changes. We give you access to archived versions of this policy, so you can review the changes.
FAQs on Privacy
Privacy FAQs
I am sharing my information with BizAXL. Will I be spammed
BizAXL will never share your personal data with any living, as well as non-living organisms. BizAXL is committed to every individual and organisational’s privacy. BizAXL’s SmarterAI agents, as well as human-agents will not contact you or your-data. We have implemented one the “strongest privacy” setup for others to emulate. We pride in that
Oh OK!. How should I safeguard my privacy with respect to BizAXL
Please feel free to share your information about you or your organisation only after authenticating BizAXL credentials. In the world of AI, bizaXL continues to innovate on AI, as well as, human-processes
Sounds Interesting! What happens if I exit?
Your data is yours. 95+% of our “Free-trial” users have seen the True-Value of the choice they have made.
BizAXL teams are designed and designated to assist and help you during the “Free Trial” period and have been ensured to not-divulge to reveal any of your information. Whether during “Free Trial” or “Live”, no information will be shared by BizAXL, without written-consent from you
My Business' Privacy FAQs
Well! Any compromise on Privacy to adopt BizAXL's SmarterAI system?
SmarterAI from BizAXL will always be “signed” agents. Without your counter-signature or acceptance, these agents cannot operate independently.
OK! What about human-agents sharing my Privacy?
BizAXL’s human-agent(s) will always have access only encrypted & truncated information about your business. Your business’ Acceleration with BAS will always continue to be within BizAXL.
Lovely!!! I want my details to feature in bizaXL's assets. How can I, on my own volition, go-ahead?
Our Customer-success team will interact and “move forward” with such requests. On one side, the genuine customers’ testimonials are published in our mediums, yet, at the same time, these are utilised for BizAXL’s “broader outreach”, ONLY after “your written consent”
